Shipping Policy - Refund policy - warranty Information
SHIPPING,RETURNS & Warranty
Fitted Visions Company Policy:
factory warranty is 1 year from date of purchase, warranty does not transfer over to used buyer.
FV Suspension Cancellation: There is a FV Air Struts and Coil over 24 Hour Grace Period to Cancel your Order. After 24 hours your order can not be Canceled or Returned Unless its Defective and proven by Manufacturer. all kits are built to order.
I sold or crashed my car can i get a refund?: there is no refunds on any FV suspension product due to them being built per order. we understand that stuff happens but that's beyond our control.
My vehicle has different suspension on it and does not match OEM fitment, can i get a refund?: We build our kits off vin number or Trim and year customer gives us. we do not do refunds on cars that have custom or different suspension than there oem fitment.
FV Air Struts: we offer a 1 year warranty on all factory defects on shocks and bags, we will only offer this warranty after it’s full inspected by our team for rubbing or improper installation. This warranty is granted to the original owner only and will not carry over to another owner. Owner needs to have original digital receipt and show proof of purchase. warranty does not transfer over.
Airlift factory warranty information can be find here: https://www.airliftperformance.com/support/warranty/
Airlift Products: Once Ordered you can return the item within 5 days with a 20% restocking fee added. You will have to cover shipping back to Airlift and Must request a RMA number from us before shipping.
FV Suspension: To cancel FV Suspension Orders you must cancel within 24 hours if not Product goes into production and cant be cancelled, refunded or Exchanged.
There is No Refunds for Any FV Suspension Coilovers or Air Strut Purchases. All Coilovers and Air Struts are Built to Order. We do not Stock Inventory.
Most Vehicles Require a EDC cancellation kit, That Research is up to the Customer and Customer only. FV Suspension Is Not Liable for a Dashboard warning light.
***ALL ITEMS ARE FOR OFFROAD USE***
Some Brand Orders may be cancelled within 1 business days from the initial order for a full refund if it has not been shipped.. We will not refund after the 5th day or orders that have been shipped out.
When placing your order online and or in the store you are (customer) is responsible to check if all information is correct before committing to the order. If you don't see the mistake initially and only there after receiving the product we are not responsible for placing the wrong product. As custom orders can not be returned once completed.
Any Air struts or kits that have been installed may not be returned or refunded as we can not refurbish the custom kits.
We do hold a 1 year warranty on struts and bags.
We will not warranty any human error installation, example ” I did not check for clearance and my factory wheels rub and popped my bags” that is a human error. We will replace the bags, shocks if the Leaking occurs under the 1 year warranty. We will only Warranty Factory Defects not Human Errors.
For Air struts install fitting gently on an angle and also add Teflon. PLEASE BE GENTLE WHEN INSTALLING FITTINGS. It must go in easy if not you will cross thread and damage the port and we are not responsible for.
Be aware if you over torque a strut top center bolt over 40lbs or snap it we can not warranty it.
We will not warranty a wheel if it falls in to a pot hole or from any car accident.
If you order a Air Strut or Coilover kit from us and your give us the wrong dimension or Year make and model we are not held accountable.
We will not warranty any shock or struts that are cut or welded in any way, that is automatically a void on warranty.
AIRSTRUT INSTALLATION instructions:
Before installing your air struts make sure all management is powered up and functional, You want to be sure management is working, once you have it running
you may move on to the air struts. The car must be up on all four on jack stand or on a lift and then you can proceed installing the air struts. Once you have installed the air struts to your vehicle connect the air lines and proceed inflating the air struts with air over 90 psi. The reason you want to add to the air the struts is because one it's easier
to check for any leaks on the fittings once up in the air, 2 easier to lower on the ground to get off jack or car lift. 3. Also adding air to the bag, it will expands the bags to clear
the shock shaft and will keep the bag from wrinkling and causing any type of inner pinch which would result in damaging the bag. If this happens we will not warranty the air bag.
** we are not responsible for any shocks that are seized to lower mount because of seasonal conditions such as rain, snow or salt that can cause rust to metal components
We do our best to maintain accurate pricing at all times but Fitted Visions, LLC can not be held responsible for incorrectly listed prices. Prices may fluctuate without notice do to increased material costs or exchange rate changes.
All orders are final There is no Refund on orders since our Products are Custom Built Specific for that make and model. If you wish to add items after the order has been placed, you must place an additional order. Orders cannot be combined. Customers have 30 days to verify the contents of their packages. After 30 days, Fitted Visions releases their liability on the contents of those packages.
Orders Made wit Affirm and Sezzle Takes 2-3 days to Process.
Product Usage Policy
The products sold by Fitted visions, LLC are intended for show and off-road use only. It is the responsibility of the customer to follow all pertinent laws with regard to air suspension usage.
Coupon Code and Promotion Policy
Only one promotion can be used per order. 'Full Kit' sales and promotional codes only apply to full kit orders that include both front and rear air struts and/or bag kits from FV Suspension 'Full Kit' orders without front and rear suspension options selected do not qualify for 'Full Kit' discounts.
Our Private Policy